If you are unhappy with your purchase, you are welcome to request a full refund less return shipping charges within 30 days of your purchase. You are welcome to write or call first in case we can help you without necessitating a return.
Please send your returns to:
ATTN: Belinda Fuller
3121 W Lawrence Ave Ste FRNT
Chicago, Illinois 60625
Please send your returned jewelry in a rigid cardboard box or bubble-padded envelope. It is recommend that you insure your package, but not required. Credit will not be given for jewelry damaged during return shipping.
Items received after 30 days will receive a store credit.
Items sold in person and items marked as on sale online at the time of purchase are final, but can be returned for store credit for up to 14 days.
Items purchased for the holidays (2021) from our physical location can be returned until 1-15-2022 (unless on sale or marked ‘as is’ – in which case you may still exchange for something else in the store).
If you experience any issues with your stone wrap, do please let us know so that we can repair or replace it for you. We try to check them all carefully, but very occasionally one pops out especially the small ones. They can of course be pulled apart if you exert some force. The heavy copper wire is the hardest wire on the site.
If you experience any issues with your jewelry item or necklace, please let us know. With regular use, leather necklaces will eventually wear out. Colored leather is generally less stable and may deteriorate the quickest. It can last up to ten years, depending on amount of wear, but if worn daily, about one year lifespan is more realistic.
All jewelry is triple checked for quality to make sure all clasps and connectors are working properly, so please let me us know if you have issues with faulty clasps or connector rings that you receive so they can be replaced.
Please write to firstname.lastname@example.org if you are initiating a return so that we can monitor the mail accordingly – thank you in advance!